Archive for the ‘Tech Support’ Category

Grill Regulator

The day after I finished moving into my new-to-me house, I went to start my grill to make burgers for the kiddos. It’s one of their favorite meals, and I love to grill – it’s a win-win.

However, when I went to start my grill, the flame was really low and resulted in insufficient heat.

I checked the gas and there was still plenty left in the tank. I checked the connections and they were wall fine. There were no kinks in the lines and everything looked fine. So my next thought was that it got busted during the move… 😦 Bummer…

But then I remembered the regulator. The output of a typical propane is much more than is required to grill your food. To compensate, a regulator is placed at the output of the tank and regulates the flow of gas. If it senses a leak, it will flow less gas. If everything is normal, the flow is normal. It can also break, but it’s rare. The simple solution is to reset it.

Here’s how reset your propane gas grill regulator… Follow the steps exactly.

  1. Turn off the gas at the propane tank.
  2. Disconnect the gas line from the tank.
  3. Open the grill lid.
  4. Turn all the control valves to high.
  5. Wait for about a minute.
  6. Turn all the control valves to off.
  7. Reconnect the gas line to the tank.
  8. SLOWLY turn on the gas at the tank.
  9. Light the grill normally.
  10. The grill should now have a normal flame.

There you go! I hope this helps!

allan

LaserJet 1022 on Windows 8 64-bit driver problem

So I found an old HP LaserJet 1022 printer in my back room. Along with it were five unused toner cartridges, so I decided to hook it up to my Win 8.1 desktop.

The install from the HP website didn’t work, so after a quick search, I found this thread.

It reads:

“I’ve got a new ASUS N750J-Notebook (win8.1 64bit) and want to use my old relyable Laserjet 1022. But it doesnt work. So I downloaded a new driver from HP-Homepage. The 1022 is correctly listet in device-manager. But although new driver downloaded and was installed correctly, the 1022 doesn’t print.

Identifying Problems tells me, that the 1022 won’t work with USB 3.0, only will work with 2.0. My ASUS only has USB 3.0, but in the manual ASUS tells that this USB 3.0 ports all are compatible with USB 2.0.

The answer was:

I see by your post that you were able to install the printer, but you aren’t able to print. I would like to help you out today.

Restart the printer and make sure the printer is connected directly to a wall outlet. (don’t use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.

Try and print a hardware self test on the printer to find out if it is a hardware or software issue.

Press the Go button on the printer for 5 seconds. (button above the X)

The 3.0 ports are supposed to be backwards compatible. It might be a Print Spooler issue causing this.

Try these steps to see if it will resolve the issue.

Print Jobs from Your HP Laserjet Printer are Stuck in the Print Queue.

Disregard the title. Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it.

I used this link and the printer issue resolved itself! So… I wanted to share it. I hope it helps someone else out there! 🙂

 

I just reset my wife’s old Samsung Galaxy S3 smart phone. I found the following article useful and wanted to share it. I found it here: http://www.wikihow.com/Reset-a-Samsung-Galaxy-S3

I hope it helps you too!

How to Reset a Samsung Galaxy S3

Three Methods:

  1. Reset from the Settings Menu
  2. Reset when powered off
  3. Dial Pad

Resetting your Samsung Galaxy S3 can be helpful in the event your device is experiencing problems or you just want to restore your phone back to its default factory settings. Performing a reset will also wipe all your personal data and settings. Follow one of the three methods below to reset your Samsung Galaxy S3.

Method 1 of 3: Reset from the Settings Menu

  1. Tap “Menu” from the home screen.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  2. Tap on “Settings.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  3. Select “Back up and reset.
    • By default, your device will automatically backup and restore all your data. If you do not want your personal data backed up and restored following the reset, tap on each corresponding option to clear the check box.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  4. Tap on “Factory data reset.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  5. Tap on “Reset device.
    • If you have the screen lock feature enabled on your device, you will be prompted to enter your password or PIN code before you can continue.
    How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  6. Select “Delete all. Your phone will then reset by wiping all data and rebooting[1].
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me

Method 2 of 3: Reset when Powered Off

  1. Turn off your Samsung Galaxy S3.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  2. Press and hold down the “Power” button, “Home” button, and the “Volume Up” button.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  3. Wait for your phone to vibrate, then release only the “Power” button.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  4. Wait for the Android System Recovery screen to appear, then release the “Home” and “Volume Up” keys.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  5. Press the “Volume Down” button until the “Wipe data / factory reset” option is highlighted.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  6. Press the “Power” key to select the option.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  7. Press the “Volume Down” button until “Delete all user data” is highlighted.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  8. Press the “Power” button once again to select the option. Your phone will then perform the reset process and display “Reboot system now” when complete.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  9. Press the “Power” key to select the reboot option and complete the master reset.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me

Method 3 of 3: Dial Pad

  1. Open the dial pad on your Samsung Galaxy S3, which is normally represented by an icon of a green phone receiver.
     How to reset Samsung Galaxy S3 - Blog: allandnieva.me
  2. Enter *2767*3855#. Your device will then reset itself and erase all your personal information and settings[2].

Tips

  • Verify that any personal data you want saved such as images, videos, and contacts are backed up to your phone’s micro SD card or to the Google server before you reset your device. Resetting your device will wipe all your personal internal storage.

BBTorch

Blackberry Question:

“I seem to be getting advertisements for apps they want me to try just as I always have- but they no longer come to me as emails I can choose to ignore if I want. Now, if there is an announcement of an app they want me to try, the phone vibrates, and the LED immediately flashes like there is some sort of emergency I need to take care of. I wake the screen up (no telling how long the LED has been flashing if I miss the start of this) and I see a ad for the app on the screen. LED is still flashing- The only choice on the screen is to download. Clicking that goes to App World and then it stops. But, at least initially, it takes more than one attempt to get this to clear in any other way.  How do I remove the “Featured App” pop up ads?”

Blackberry Answer:

I had the same problem on my torch 9810.

  • Go into text messages
  • Press the BB menu button
  • Click ‘options’
  • Scroll to the option “reject advertisement”
  • Tick he box
  • Underneath the box should be an option ”priority”.  Change this to high.

I hope this helps!

I had to figure this one out on my Playbook before selling it, so I thought I’d share it!

Image

To perform a hard reset on the BlackBerry PlayBook:

  • Hold down the volume up key, volume down key, and power button at the same time and hold it for about 15 seconds.
  • TIP: Its easier if you hit the volume up key then the volume down key and then the power key.

That’s it!  Good luck!

Monthly reminder from my friend, Chris Schneider, from PCTS4YOU (www.pcts4you.com)
Inline image 2

Today, Microsoft has made available the necessary updates to those who use a legally registered version of their Windows operating system.  When you see the Windows Update icon appear in your system tray, allow them to download and install asap.  Do not install the optional “Bing Desktop” update.  Restart your computer after the updates complete!
Following the steps above, restarting your computer at least once a week, leaving Windows firewall enabled, using current, effective, anti-infection/anti-virus software, and cleaning your temp files/emptying recycle bin/etc are the simplest ways to keep your computer safe from infection and you safe from identity theft.
I encourage all my clients to use the Google Chrome browser. ( < – click that link go to a download page ) It is a more robust and secure browser that works across both PC and MAC platforms and has fewer compatibility issues than Internet Explorer, Safari, and FireFox.
Let me know if you have any questions, and happy updating!
Regards,

Christopher W. Schneider

President, PCTS4YOU LLC
Mobile: 312-714-4861

http://www.pcts4you.com
http://twitter.com/pcts4you
http://PCTS4YOU on Facebook
http://www.linkedin.com/in/cwschneider

Yesterday was the 2nd Tuesday of the month and Microsoft has made available the necessary updates to those who use a legally registered copy of a Windows Operating System. When you see the Windows Update icon appear on your taskbar, allow them to download and install asap.

<<<Do Not Install Bing Desktop>>>

Restart your computer after the updates complete!
Following the steps above, restarting your computer at least once a week, leaving Windows firewall enabled, using current, effective, anti-infection/anti-virus software, and cleaning your temp files/emptying recycle bin/etc are the simplest ways to keep your computer safe from infection and you safe from identity theft.
I encourage all my clients to use the Google Chrome browser. ( < – click that link go to a download page ) It is a more robust and secure browser that works across both PC and MAC platforms and has fewer compatibility issues than Internet Explorer, Safari, and FireFox.
***Forwarded message from my friend, Chris Schneider – PCTS4YOU, LLC***

My good friend, Chris Schneider, from PCTS4YOU, LLC sent me this information regarding the hullabaloo (yes, hullabaloo… =D ) regarding a possible internet disconnection of people that are infected with the “DNS Changer” malware.
To check if your system is in the clear, click here, and if you see the a screen that displays the message “Your computer appears to be looking up IP address correctly!” you’re in the clear.  The picture to the right is what you want to see.
If you receive anything else, contact Chris and he can take care of it asap.
 His contact information is:

Christopher W. Schneider, President, PCTS4YOU, LLC

Home: 773-857-2145

Mobile312-714-4861

http://www.pcts4you.com

Today is the 2nd Tuesday of the month, and Microsoft has made updates to their systems available.  When you see the Windows Windows updates are availableUpdate icon appear in your system tray on your taskbar, click on it and allow them to download and install asap.  Your computer may want to restart once this is complete and it is important to allow it to do so.  If you don’t see either of these update icons Inline image 1, please confirm that your computer is online and that your system is set up to allow updates to download automatically.
Downloading and installing these Microsoft updates, restarting your computer at least once a week, using a firewall plus current, effective, anti-infection/anti-virus software, only using encrypted WiFi connections if wireless is utilized, and basic precautionary internet browsing behavior are among the best ways to keep your computer safe from infection and identity theft.  If you are not certain that your anti-infection/anti-virus software is current, or if you’re not exactly sure how it operates, I suggest you take this opportunity to open your respective security application and learn more about it.
***repost from my buddy, Chris Schneider – PCTS4YOU LLC***

Yesterday was the 2nd Tuesday of the month and Microsoft has made available the necessary updates to those who use a registered copy of their operating systems.  When you see the Windows Update icon appear on your taskbar, allow them to download and install asap.  Always restart your computer after the updates complete!
Downloading and installing updates, restarting your computer at least once a week, leaving Windows firewall enabled, and using current, effective, anti-infection/anti-virus software are the simplest ways to keep your computer safe from infection, and you safe from identity theft.  If your anti-infection/anti-virus software isn’t current, I’m available to suggest free software options that I trust to defend my own systems.  Avoid using Norton, McAfee, Trend Micro, ZoneAlarm, and AVG.
Additionally, if you are a Vista or Windows 7 user, Internet Explorer 9 may want to automatically download and install as an update.  I encourage you not to use that browser as it isn’t yet fully compatible with many commonly used websites.  I suggest using the Google Chrome browser instead as it is a more robust and secure browser.
Happy updating!